Connectivity
Connected to Wi-Fi but no internet
A structured sequence can separate local Wi-Fi issues from an internet-service problem.
1. Test another device
If other devices also cannot reach the internet, the issue may be with the router or service.
2. Reconnect
Disconnect and reconnect to the intended Wi-Fi network.
3. Restart network equipment
If appropriate, restart the router and wait for normal connection indicators.
4. Check Windows status
Review network settings and Windows troubleshooting tools.
5. Investigate one-device issues
If only one computer is affected, investigate its network adapter and DNS configuration.
Safety reminder: Never provide passwords, payment details or remote access to an unknown person responding to a browser warning.